Turn scattered support answers into a multilingual, AI-ready customer-support kit in 5 business days.
For international SMBs getting customer questions in more than one language. We turn your existing website, help docs, policies, and support samples into clear FAQ answers, reusable macros, AI reply-draft prompts, and a handoff plan your team can use in its current helpdesk or chatbot tool.
Secure Stripe checkout · statement descriptor CASSIEN.AI · delivery starts within 5 business days of receiving your materials.
The problem
Your customers ask the same questions in different languages, channels, and levels of urgency. The raw answers usually exist somewhere — a policy page, an old FAQ, product copy, inbox replies — but they're inconsistent, hard to reuse, and risky to hand to AI without clear rules.
Customers wait longer because agents reconstruct answers from scratch.
AI tools draft vague or risky replies because the source material is messy.
Multilingual support becomes inconsistent across markets.
What you get
For $1,250 USD one-off:
Cleaned FAQ / knowledge-base pack with 25–40 support answers.
Multilingual support macro pack with 20 reusable replies.
English plus up to 2 target languages.
AI reply-draft prompt pack — 5 copy-paste prompts for on-brand replies.
Chatbot/helpdesk handoff plan for your existing tool (categories, intake questions, escalation rules, no-code config checklist).
One revision round within 7 calendar days of delivery.
Delivery: Google Doc or markdown/PDF packet plus a macro table. Turnaround: 5 business days after payment, intake answers, and source materials are received.
Who it's for
SMBs selling to customers in multiple countries or languages.
Teams getting repeated questions via email, chat, forms, DMs, marketplaces, or tickets.
Teams that want AI-assisted replies but don't yet trust their source material.
What's not included
Building custom software, API integrations, automations, or live chatbot deployments.
Sending customer messages or operating your inbox.
Legal, medical, financial, tax, immigration, or regulated advice.
Sworn or legally binding certified translation.
About cassien.ai. We build focused AI operations assets for SMB teams that need practical output, not vague transformation decks. This is a contained 5-business-day engagement using your existing materials, with one revision round within 7 calendar days. The card/bank statement descriptor on your payment reads CASSIEN.AI — the brand you bought from.